Support

Returns and exchanges

You may request a return or exchange within 14 days after receiving your order. Items must be unused, unwashed, with original tags attached, and in a condition suitable for resale.

Before sending an item back, please contact us with your order number. Our team will review the product condition, stock availability, and the next steps for your return or exchange request.

For exchanges, if your preferred size or item is available, we will prepare the replacement. If it is not available, alternative items, a return, or store credit may be offered depending on the order status.

Returns or exchanges may not be accepted for used items, removed tags, hygiene-related concerns, or products that are no longer suitable for resale. Shipping and operational details are shared according to each order case.

Order cancellation

Before your order moves into preparation, you may create a cancellation request from your profile order detail or contact us with your order number. Requests are reviewed according to stock, payment, and operational status.

For orders already shipped or prepared for store pickup, the returns/exchanges process may apply instead of cancellation. Approved cancellations or returns are refunded according to the original payment method and bank processing times.